Jantrah Tech values your privacy and is committed to handling customer information with care. This Privacy Policy explains the types of information we may collect through our ecommerce store, how we use it, and the choices available to you.
This policy is general business policy content for our store in Pakistan. For case-specific help or privacy questions, please contact support at [email protected].
We may collect personal and order-related information that you provide directly when you use our website, place an order, contact us, or create an account. This information may include:
We may also collect limited technical information automatically, such as device type, browser type, approximate location, pages viewed, and basic website usage data through cookies or similar tools.
We may use collected information to operate and improve our store, including to:
Payments may be processed through third-party payment providers or banking channels made available on our website. We generally do not store full sensitive payment card information unless expressly stated as part of a secure payment process. Payment providers may process your payment data according to their own systems and procedures.
Our website may use cookies or similar technologies to support basic site functions such as keeping items in your cart, maintaining login sessions, remembering preferences, and understanding how visitors use the website.
We may also use basic analytics data to monitor website traffic and improve site performance. This information is usually aggregated and used for operational insights.
We do not sell customer personal information as a normal part of our business operations. We may share information only where reasonably necessary, including with:
We may also disclose information if necessary to protect our rights, investigate fraud, enforce store policies, or comply with applicable requests or obligations.
We may retain customer and order information for as long as reasonably necessary for order management, customer service, recordkeeping, security, dispute handling, and operational purposes. Retention periods may vary depending on the type of information and business needs.
We take reasonable administrative and technical steps to protect customer information from unauthorized access, misuse, or disclosure. However, no system or online transmission can be guaranteed to be completely secure, and customers should also protect their account credentials and devices.
Subject to applicable processes and limitations, customers may contact us to:
We may need to verify your identity before acting on certain requests.
Our website may rely on third-party services for payments, hosting, analytics, or communications. Information handled through those services may also be subject to their own policies and operational standards.
We may update this Privacy Policy from time to time to reflect operational, technical, or business changes. The latest version posted on our website will apply going forward.
If you have any questions about this Privacy Policy or want help with a specific privacy concern, please contact Jantrah Tech at [email protected]. Customers should contact support for case-specific help.
